Read how Rubbish Clearance Battersea collects, uses and protects your personal data in compliance with GDPR, including information on data retention, processors and your rights.
Get a quoteThis Privacy Policy explains how Rubbish Clearance Battersea collects, uses, stores and protects your personal data when you use our rubbish removal and related services. It applies to all Rubbish Clearance Battersea customers and prospective customers in our operating area, including individuals, households and businesses who contact us, request a quotation or use our services.
Rubbish Clearance Battersea is a waste removal service provider operating in the Battersea area and surrounding neighbourhoods. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Battersea is the data controller in relation to the personal data described in this Privacy Policy.
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Contact details: name, address, telephone number, mobile number and email address so that we can arrange collections, provide quotations and contact you about your booking.
Service information: details about the type of waste, collection location, access instructions, preferred dates and times, and any relevant notes you provide to us to enable us to carry out the service safely and effectively.
Account and communication data: records of enquiries, emails, telephone calls, text messages and other communications between you and Rubbish Clearance Battersea, including any feedback, complaints or compliments.
Billing and payment data: information necessary to process payments and manage invoices, such as billing address, payment method, amounts paid, refunds and transaction references. We do not store your full card details when you pay by card through a secure payment processor.
Technical and usage data: when you visit our website, we may automatically collect limited technical data such as your IP address, device type, browser type, pages viewed and the time and date of your visit. We may use cookies or similar technologies for basic functionality and performance monitoring.
Sensitive or special category data: we do not normally seek to collect special category data. If you voluntarily provide information about health or mobility issues so that we can tailor access or collection arrangements, we will only use this for the purpose of providing the service and will treat it with additional care.
We collect personal data directly from you when you contact us by phone, email, online form or text message, when you request a quotation, confirm a booking or communicate with our staff on site. We may also collect data when you interact with our website, social media pages or online advertising.
In some cases, we may receive your information from third parties where they arrange a clearance on your behalf, for example a landlord, letting agent, managing agent, executor, or another business partner. In these cases, we rely on the third party to ensure they have a lawful basis to share your details with us.
We only process your personal data where we have a valid legal basis under data protection law. Depending on the context, the lawful bases we rely on include:
Performance of a contract: where processing is necessary to enter into or fulfil a contract with you, such as taking bookings, providing quotations, carrying out waste collections and handling related payments.
Legal obligation: where we need to process your data to comply with legal requirements, for example in relation to waste transfer documentation, tax, accounting and regulatory reporting.
Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party and these interests are not overridden by your rights and freedoms. This might include responding to enquiries, improving our services, managing and protecting our business, and preventing fraud or misuse of our services.
Consent: where you have given clear consent for us to process your personal data for a specific purpose, for example to receive certain types of marketing communication. You can withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.
We use your personal data to:
Provide our rubbish clearance and related services, including arranging visits, collections and waste disposal.
Respond to enquiries, provide quotations, confirm bookings and manage your account or service history.
Process payments, issue invoices, handle refunds and maintain accurate financial and tax records.
Communicate with you about changes to bookings, service updates, safety information or important notices.
Improve and develop our services, train staff and monitor service quality and performance.
Handle feedback, complaints and disputes, and protect our legal rights.
Send you service-related information and, where permitted, limited marketing about similar services you may be interested in. You can opt out of marketing communications at any time.
We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy.
Typical categories of processors and recipients may include:
Payment processors and banks who handle card transactions and payment services securely.
IT and hosting providers who support our booking systems, email services, document storage and website operations.
Accounting and professional advisers who assist with financial management, auditing and legal matters.
Waste transfer and recycling partners where necessary to evidence lawful disposal and comply with environmental regulations.
Regulators, law enforcement agencies or public authorities where we are required by law or necessary to protect our rights, customers or the public.
Where processors are located outside the United Kingdom or the European Economic Area, we will only transfer personal data where appropriate safeguards are in place in accordance with data protection law.
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.
In general, we retain:
Service and billing records, including your contact details and transaction history, for the period required under tax, accounting and waste management regulations, which is usually up to six years from the end of the relevant financial year.
Enquiry and correspondence records for a shorter period where you have not gone on to use our services, typically up to two years, unless we need to keep them longer in relation to a dispute or legal matter.
Technical and website usage data for operational and security purposes for a limited period, usually no longer than necessary to fulfil those purposes.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked back to an identifiable individual.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include restricting access to personal data to staff and processors who need it for their role, using secure systems and applying reasonable physical, electronic and procedural safeguards.
While we work hard to protect your data, no method of transmission or storage is completely secure. You are responsible for taking reasonable steps to keep your own information safe, such as using secure devices and keeping your communications with us private.
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: you can request confirmation that we process your personal data and obtain a copy of the information we hold about you.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as the legal basis or where we are processing it for direct marketing.
Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transfer it directly to another organisation where technically feasible.
Right to withdraw consent: where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Rubbish Clearance Battersea using the usual contact details you use to reach our customer service team. Please clearly state that your enquiry relates to data protection or privacy so that we can handle it promptly and appropriately.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updated version will apply to all Rubbish Clearance Battersea customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
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