Read the service terms and conditions for Rubbish Clearance Battersea, covering bookings, payments, cancellations, liability, waste regulations and governing law for local rubbish removal and waste collection services.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance Battersea provides rubbish removal and waste collection services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business requesting the services from Rubbish Clearance Battersea.
Services means any rubbish clearance, waste removal, waste collection, bulky item clearance, garden waste removal or related services provided by us.
Waste means the items and materials to be collected and removed as part of the Services.
We, us, our means Rubbish Clearance Battersea.
We provide rubbish clearance and waste collection services for households, landlords, letting agents, offices and other commercial premises. Our services may include the collection, loading, transportation and disposal or recycling of waste, as agreed at the time of booking.
We will only collect waste that has been clearly identified and agreed in advance or at the time of our attendance. Any additional waste requested to be taken on site will be subject to our approval and may incur extra charges.
We reserve the right to refuse to handle any waste that we reasonably believe to be hazardous, dangerous, illegal, contaminated or unsuitable for our service, including but not limited to asbestos, clinical waste, chemicals, solvents, pressurised containers, gas bottles, oils and fuels.
Bookings for our rubbish clearance and waste collection services can be made by telephone, email or any booking system we make available. A booking is only confirmed when we have provided a booking reference or written confirmation.
When making a booking, you must provide accurate information, including the type and approximate volume or weight of waste, access details, floor level, parking arrangements, and any special circumstances that may affect the service. Our initial quotation will be based on the information you provide.
We may, at our discretion, carry out a site assessment on arrival. If the waste volume, type, access or conditions differ materially from what was described at the time of booking, we reserve the right to adjust the price, alter the service, or decline to proceed. In these circumstances, call-out or attendance charges may still apply.
We will use reasonable efforts to attend on the agreed date and within any agreed time window, but timing is not guaranteed and is not of the essence. Delays may occur due to traffic, weather, operational issues or circumstances beyond our reasonable control. We will aim to keep you informed of any significant delay.
All quotations are provided in good faith based on the information you supply prior to the service. Quotations are normally based on estimated volume or weight of waste, type of materials, labour required, access conditions and disposal costs.
If on arrival the actual waste or conditions differ from the description provided, we may revise the quotation to reflect the actual circumstances. We will notify you of any change in price before proceeding. If you choose not to proceed at the revised price, you may be liable for a call-out or minimum charge to cover our costs.
Unless explicitly stated otherwise, all prices are exclusive of any applicable VAT or other taxes, which will be added at the prevailing rate where applicable.
Payment is due on completion of the service, unless we have agreed alternative terms in writing in advance. We may require a deposit or prepayment at the time of booking for certain services, large jobs, or commercial arrangements.
We accept payment by cash, debit card, credit card or bank transfer, subject to any limitations we specify. For business customers with agreed credit terms, invoices must be paid within the period stated on the invoice. If no period is specified, payment is due within 14 days of the invoice date.
We reserve the right to charge interest on late payments at the statutory rate applicable to commercial debts, accruing on a daily basis from the due date until payment is received in full. You will also be responsible for any reasonable costs or fees we incur in recovering overdue sums, including legal and collection costs.
We may withhold or suspend further services if any outstanding invoices remain unpaid, without liability to you for any resulting delay or loss.
You may cancel or amend your booking by contacting us as soon as possible. Cancellations or changes are only effective when acknowledged by us.
For standard bookings, if you cancel with more than 24 hours notice before the agreed arrival time, no cancellation fee will normally be charged. If you cancel with less than 24 hours notice, or fail to provide access when our team arrives, we reserve the right to charge a cancellation fee or minimum call-out fee to cover our costs.
For larger or pre-booked projects where we have ordered equipment, allocated extra staff or incurred advance costs, different cancellation terms may apply and will be notified to you at the time of booking. Deposits may be non-refundable in these circumstances.
If you wish to amend the booking in a way that changes the scope of works, time or date, this will be subject to our availability and may require a revised quotation. We are not obliged to accept any amendment requests.
You are responsible for ensuring that:
Access to the property, waste and collection point is safe, clear and unobstructed at the agreed time. This includes arranging any necessary parking permits or access codes.
Any required permissions, consents or approvals from property owners, neighbours, managing agents or local authorities are obtained before the service begins.
The waste to be collected is clearly identified and separated as necessary, and that no prohibited or hazardous items are included without prior agreement.
You or an authorised representative are present at the property during the service to confirm the waste to be removed, approve any changes in price and make payment when due.
We will not be responsible for any delay, additional cost or inability to complete the service where these responsibilities are not met.
We operate in accordance with applicable UK waste management legislation and regulations. We will only use licensed disposal or recycling facilities, and we will take reasonable steps to ensure that all waste is handled responsibly and lawfully.
By using our rubbish clearance and waste collection services, you confirm that you are the owner of the waste or that you have full authority from the owner to arrange its removal. You agree to provide any information we reasonably require about the origin, nature and composition of the waste.
We may refuse to collect waste that we suspect has been illegally dumped or fly-tipped, or which appears to be part of unlawful activity. We may also cooperate with enforcement authorities where required.
We will issue or maintain any documentation that we are legally required to keep in respect of the waste we collect, such as transfer notes. You should retain any documentation we give you for your records.
We will exercise reasonable care and skill in providing our rubbish clearance services. However, our liability is subject to the following limitations.
We will not be liable for any loss, damage or cost arising from inaccurate or incomplete information you provide about the waste, access or site conditions. You are responsible for ensuring that any items you intend to keep are clearly separated from the waste and not presented for removal.
We will not be liable for accidental damage to driveways, paths, surfaces or underground services caused by the weight of our vehicles or equipment, where we have been directed to move or park on areas not designed for such use.
We will take reasonable care when moving items within your property, but we shall not be liable for minor cosmetic damage to walls, floors or fixtures that may reasonably occur during the normal performance of the service.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
Subject to the above, our total liability to you arising out of or in connection with any service, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by you to us for that specific service.
We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of anticipated savings, arising out of or in connection with the services.
We maintain public liability insurance and other insurance cover appropriate to our operations. Details of our insurance cover are available on request. It is your responsibility to ensure that any property or valuable items are adequately insured by you against damage, loss or theft.
We shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, extreme weather, traffic incidents, strikes, lock-outs, power failures, accidents, breakdowns, fire, flood, acts of terrorism, public health emergencies, or the actions of local authorities.
If a force majeure event occurs, we will use reasonable efforts to reschedule or complete the service as soon as reasonably practicable. If the event continues for a prolonged period, we may cancel the booking without liability, other than refunding any amounts paid in advance for services not provided.
If you have any concerns about our rubbish clearance or waste collection services, you should notify us as soon as possible, and in any event within 48 hours of the service. Please provide a clear description of the issue and any supporting information.
We will investigate your complaint and aim to respond within a reasonable time. Where we consider the complaint justified, we may at our discretion offer to re-attend, provide a partial refund, or take other remedial action as appropriate.
Nothing in this section affects your statutory rights as a consumer where applicable.
We may collect and process personal information about you for the purposes of managing bookings, providing services, issuing invoices and complying with legal obligations. We will handle such information in accordance with applicable UK data protection laws.
Your contact details may be used to confirm appointments, send invoices, request feedback and communicate important information relating to your service. We will not sell your personal information to third parties.
We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that booking. Any new version will apply to future bookings made after the date on which the updated terms are posted or otherwise made available.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be treated as deleted, but the remaining provisions shall remain in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of such right or remedy.
You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary in connection with the provision of our rubbish clearance and waste collection services.
These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any previous agreements, understandings or arrangements, whether oral or written.
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